Privacy policy

Privacy Policy

This Privacy Policy describes how OHLA ACTIVE® collects, uses and shares your personal information when you visit or make a purchase from www.ohlaactive.com.

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect information you provide to us such as:
• name
• billing address
• shipping address
• payment details (processed securely by our payment providers)
• email address
• phone number (if provided)

How we use your information

We use your information to:
• process and fulfil your orders
• communicate with you about your order
• provide customer support
• screen orders for potential risk or fraud
• improve our website and customer experience
• send updates or marketing emails (only if you opt in)

We do not sell or rent your personal information to third parties.

Payments

All payments are processed securely through Shopify’s payment system and its authorised payment providers. OHLA ACTIVE® does not store your credit card details.

Cookies

Our website uses cookies to improve browsing experience, remember preferences and analyse site traffic. You can choose to disable cookies through your browser settings.

Third-party services

We may share your information with trusted services necessary to operate our business, such as:
• Shopify (store platform)
• payment providers
• shipping carriers
• analytics services

These providers only receive the information required to perform their services.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@ohlaactive.com.

Data retention

We keep order information for our records unless and until you ask us to delete this information.

Changes

We may update this policy from time to time to reflect operational or legal changes.

Contact

For privacy-related enquiries, please contact:
info@ohlaactive.com
Perth, Western Australia, Australia