Refund policy
Returns & Refunds
We want you to feel confident ordering from OHLA ACTIVE. If something isn't right, you may request a return within 14 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unworn and unwashed
- Tags still attached
- In original condition (no damage, stains, or odours)
- Returned within 14 days of delivery
Items that are worn, washed, damaged, or returned without tags cannot be accepted for hygiene and quality reasons.
Non-returnable items:
- Sale items
- Gift cards
How to Request a Return
Email info@ohlaactive.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
We'll reply within 1–2 business days with return instructions and a prepaid return shipping label.
Return Shipping
Return shipping costs are your responsibility. We recommend using a tracked courier service.
Refunds
Once we receive and inspect your return:
- If approved, your refund will be issued to your original payment method
- Allow 5–10 business days for your bank/card provider to process the refund
- Shipping costs are non-refundable
If you haven't received your refund within 15 business days of approval, contact info@ohlaactive.com.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 5 days of delivery with:
- Photos of the damage/issue
- Your order number
We'll arrange a replacement or refund at no additional cost (including return shipping).
Exchanges
We don't offer direct exchanges. To get a different size or item:
- Return your original item
- Once approved, place a new order
This ensures you get exactly what you want.
Questions?
Contact us at info@ohlaactive.com — we're here to help.
